Mon. to Fri. 8–5 • Sat. 9–4 • Sun. Closed
8-855 Industrial Ave., Ottawa

TERMS AND CONDITIONS OF RESIDENTIAL SALES

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Mon. to Fri. 8–5 • Sat. 9–4 • Sun. Closed
8–855 Industrial Ave. Ottawa ON K1G 4L4

TERMS AND CONDITIONS OF RESIDENTIAL SALES

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Terms and Conditions of Residential Sales

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS A DISPUTE RESOLUTION CLAUSE.

General

1. Once this contract has been signed and payment for deposit received, Centennial Glass agrees to carry out the work stated in this contract in a good and workmanlike manner in accordance with the generally accepted standard of care in the industry.

Payment

2. We require a 75% down payment for deposit.
3. With respect to the deposit, we accept Interact, cash, cheque, direct deposit, E-Transfer and Credit Cards (Visa, MasterCard and American Express).
4. Balance due in full upon substantial completion in the forms of payment listed in #3.

Warrant

5. The warranty covers all parts & products in accordance with the specific manufacturer’s warranty. Installation warranty for 1 year by Centennial Glass.

Timeline

6. The estimated installation time frame will be communicated by email upon order confirmation from the manufacturer.
7. We will place all the products on the order in production once we receive and process the down payment.
8. Once ALL the products are complete and ready to install, we will contact you to schedule the installation date and time.
9. We make every effort to make sure we stay within the installation time frame but do not guarantee any installation date.
10. We do not offer any monetary compensation for lost time or wages.

Responsibility

11. We are not responsible for the following:

a. Concealed damage inside the wall including, but not limited to, rot, water damage, insufficient framing, drywall issues, asbestos/abatement.

b. Removal and reinstallation of window covering including, but not limited to, blinds, curtains, curtain rods and brackets.

c. Any window covering not fitting the new windows.

d. Electrical wiring including, but not limited to, alarm systems, junction boxes.

e. Moving furniture from the work area.

f. Plumbing

g. Painting of interior trim or paint lines not concealed by trim.

h. Interior condensation. Condensation is a normal result of the changes between the inside/outside temperatures and the humidity level inside the house. Please refer to the Canadian government NRC website for more details.

i. Shrubs, flowers, plants or trees.

12. In cases where electrical, plumbing or alarm system work is required to complete the installation, we reserved the right to contact an electrician, plumber or appropriate trades person to complete the work. Related charges will be invoiced to the customer.
13. We cannot guarantee the exact color match between the products (windows, doors), the caulking and the aluminum capping. Certain colors are not available for caulking or aluminum capping, so the closest match will be used.
14. If drywall repairs are needed, our installers are not responsible for mudding, sanding or painting.

After Installation Service

15. If you have any problem with a product or the installation, please do not hesitate to contact our offices to book an appointment with our service department.

INSTALLATION INFORMATION

Installation methods used by Centennial Glass (your consultant will suggest the best one for your house)

Full Frame

    • Our Standard installation method.
    • We will remove the entire window/door, including frame, sash, brickmould, insulation, jamb extensions and interior moulding.
    • We will install the new window in the rough opening with new insulation, extensions, interior moulding and exterior finish

 

Split Frame

    • This method works best for clients who want to keep their interior moulding. 
    • We will remove the entire window/door, including frame, sash, brickmould, insulation but we will keep the current jamb extensions and interior mouldings intact. 
    • We will install the new window in the rough opening with new insulation and finish the exterior

Insert Frame

    • This method works best when dealing with basement windows or windows in an older house.
    • We will remove the sashes but keep the frame intact. We will install the new window inside the old frame and re-insulate. 
    • We will install the new window inside the old window frame with new insulation and finish the exterior.

Insulation:

    • We use low expansion foam all around the window and doors from the inside and outside around the frame.
    • Foam has the advantage of not only providing good insulation but is also a vapor barrier unlike fiberglass.
    • We use fiberglass in bay window skirts or in rare occasions when needed.

Interior Finishing:

    • We use MDF flat/colonial casing all around the windows and doors. (occasionally PFJP due to size requirements) & primed finger joint pine Quarter round or Cove (for insert installation)
    • We use 2” to 2-¾” for most installations but 3 ½” can also be used depending on the situation.
    • The casing is usually primed but not painted
    • We recommend painting the moulding within a few days to prevent shrinking
    • The casing for special shaped windows (i.e. half-moon) is not primed and will require at least 2 coats of paint.
    • The casing will be nailed to the window frame & drywall and cover the insulation.
    • The casing will be sealed with latex all around the window/door.
    • Special casing is available upon request. Extra charges will apply.

Exterior Finishing:

Brickmould

    • When installing windows with brickmould, we will simply caulk the outside of the window.
    • We use Mulco Supra Expert or Tremco #830 caulking to seal the window
    • The color of the caulking will match the color of the window not the siding.

Capping

    • For windows without brickmould, we will use capping around the window to cover the insulation.
    • We use 23 gauge aluminum flashing.
    • The color of the aluminum flashing used will be from Gentek selection.
    • We use Mulco Supra Expert or Tremco #830 caulking to seal the window.
    • The color of the caulking used will be Mulco selection.

 

Last Update: February 20, 2024